Captive Born Reptiles Returns & Refunds

---- RETURNS & REFUNDS ----

We have a 7-day return policy for non animal products, which means you have 7 days after receiving your non animal item to request a return. All animal and feed sales are final. In order to be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at captivebornreptiles@gmail.com.

If your return is accepted, return shipping will be covered by you, the purchaser, and we will send you information on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at captivebornreptiles@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned like animals, feed, perishable goods (such as flowers or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials or flammable liquids. Please get in touch if you have questions or concerns about your specific item.

Also we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at captivebornreptiles@gmail.com.